Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you request an appointment, submit a contact form, or call or text our office. This may include:

• Your name, phone number, and email address
• Information about the reason for your inquiry (e.g., a description of your shoulder pain or other condition) that you choose to share in a form field
• Any messages you send us directly

We also automatically collect certain technical information when you visit the Site, including your IP address, browser type, device type, pages viewed, and referring website, typically through cookies and similar tracking technologies (see Section 4).

2. How We Use Your Information

We use the information we collect to:

• Respond to appointment requests and inquiries
• Schedule and confirm appointments, including by phone call or text message
• Communicate with you about our services, including follow-up and reminder messages
• Improve the Site and our marketing
• Comply with legal obligations and protect the rights and safety of True Health and Performance and our patients

3. Text Message (SMS) Communications

If you provide your phone number and opt in to receive text messages, we may text you to confirm appointments, follow up on inquiries, or share relevant updates. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP to any message, or by contacting us directly using the information in Section 11. Consent to receive text messages is not a condition of receiving care from True Health and Performance.

4. Cookies and Tracking Technologies

The Site may use cookies, pixels, and similar technologies to remember your preferences, understand how visitors use the Site, and measure the effectiveness of our advertising. You can control cookies through your browser settings; disabling cookies may affect how the Site functions.

5. Third-Party Service Providers

We may share information with third-party vendors who perform services on our behalf, such as GoHighLevel, Google Analytics, Meta, and CAPIAppy. These providers are only permitted to use your information as necessary to provide their services to us, and are not authorized to sell your personal information.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you for marketing purposes, by reaching out using the contact information in Section 11. We will respond to reasonable requests consistent with applicable law.

9. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

11. Contact Us